Reaction questionnaire on Pacificorp employees who were trained on a new computer-based outage management system.(Part 1 and Part 2)

Click to view Part 1 of the Reaction Questionnaire of the Pacific employees who were trained in the new outage management system.

Click to view Part 2 of the Reaction Questionnaire of the Pacific employees who were trained in the new outage management system.

Reflections on second session dated 12 February 2007

How to evaluate people' reaction

1. Using Questionnaire/Opinionaire.
2. Customer Satisfaction Index (CSI).

Types of Questions:

Multiple choice.

Scale (Likert scale).

Open - Ended.

Dichotomous.

Multiple choice with multiple answers.

Fill in blank questions.

Ranking Questions.

Pairing Questions.

The challenges encountered

The questions in the questionnaire were 36 in total. Zoomerang allow for a maximum of 30 questions.

Solutions

I had to divide the questionnaire into two. The two parts the questionnaire was divided into were Part 1 and Part 2. Part 1 comprised of the questions: About the learning activity and About the facilitator. Part 2 comprised of the questions: About the learning experience and About what you learned.